Billing Terms and Conditions

1. Accepted Payment Methods

At Lily & Sofia, we offer a range of secure and convenient payment options to make your shopping experience simple and reliable.
We currently accept the following payment methods:

  • Credit & Debit Cards: Visa, MasterCard, American Express

  • PayPal

  • Apple Pay & Google Pay

  • Bank Transfer (for approved bulk or wholesale orders – please contact us for details)

All payments are processed in Pounds Sterling (GBP).

2. Payment Processing

  • Payment must be made in full at the time of purchase.

  • Orders will not be processed or dispatched until payment has been successfully received.

  • If a payment is declined or fails, the order will not be confirmed, and you may need to place it again using a valid payment method.

3. Pricing & Currency

  • All prices displayed on the Lily & Sofia website are in British Pounds (GBP).

  • Prices may change without prior notice.

  • Any applicable shipping fees or taxes will be clearly displayed at checkout before you complete your purchase.

4. Secure Payment Processing

Your payment security is our top priority.
The Lily & Sofia online store uses SSL encryption and trusted payment gateways to protect all transactions.

We do not store or have access to your full payment details, as all card data is processed securely by our authorised payment partners.

5. Refunds & Chargebacks

  • Refunds are handled in accordance with our Return & Refund Policy.

  • If you encounter any issues with your order or payment, please contact us at service@lilyandsofia.com before raising a dispute or chargeback.

  • Unauthorised chargebacks will be reviewed and, if necessary, formally disputed with the payment provider.

6. Fraud Prevention

Lily & Sofia reserves the right to cancel, hold, or request additional verification for any order that appears suspicious or may involve unauthorised activity.
For high-value transactions, we may contact you for identity confirmation before dispatching your order.

7. Contact Us

If you have any questions regarding payments or billing, please contact our team:

Store Name: Lily & Sofia

Address: 182–184 High St N, East Ham, London, E6 2JA, United Kingdom

Email: service@lilyandsofia.com

Phone: [To be added]

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)

We aim to respond to all payment enquiries within 1–2 working days.