If your purchase doesn’t meet your expectations, you may return it within 30 days of receipt.
Please contact our customer service at service@lilyandsofia.com before sending anything back and let us know the reason for your return. This helps us process your request quickly and accurately.
For full details, please refer to our Return Policy.
We offer free shipping and we only ship in the UK.
Every parcel includes a Track & Trace code, so you can easily follow your order’s journey.
You’ll receive your tracking details by email within 24–48 hours after placing your order.
Our customer service team is always happy to help with any questions or feedback.
Whether you’d like advice about a product or need assistance with your order, we’re here for you.
Email: service@lilyandsofia.com
Phone:+44 7480 538997
Don’t hesitate to reach out — we’ll be glad to assist!