Shipping Policy

At Lily & Sofia, we are committed to providing a smooth and reliable shopping experience for our customers. Our goal is to ensure your order reaches you promptly and in perfect condition.

We are pleased to offer free shipping on all orders within the United Kingdom — with no minimum purchase required.

Shipping Locations

This Shipping Policy applies to all orders delivered within the United Kingdom.

Order Processing and Delivery Times

To ensure fast and efficient service, please note the following timeframes:

  • Order Cut-off Time: Orders placed after 5:00 PM (GMT) will be processed on the next working day.

  • Handling Time: Orders are typically processed and dispatched within 1–2 working days (Monday to Friday).

  • Transit Time: Standard delivery usually takes 3–5 working days from dispatch.

  • Estimated Delivery Time: Orders generally arrive within 4–7 working days from the date of purchase.

Please note that weekends and public holidays are not considered working days.

Carrier Services

All orders are shipped securely via Royal Mail, our trusted UK delivery partner.

Shipping Costs

Free Standard Shipping:
All UK orders qualify for free standard delivery, with no minimum order amount required.

Delivery Issues

If you experience any issues with your delivery — such as delays, missing items, or damaged parcels — please contact our customer service team as soon as possible. 

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can monitor your parcel’s progress directly through our Order Tracking page.

Questions or Support

If you have any questions about your delivery or shipping status, please visit our FAQs page or contact our Customer Support Team.

Contact Information

Store Name: Lily & Sofia

Address: 182–184 High St N, East Ham, London, E6 2JA, United Kingdom

Email: service@lilyandsofia.com

Phone: [To be added]

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)

We aim to respond to all customer enquiries within 1–2 working days.