Terms of service

Last Updated: November 9th, 2025

OVERVIEW

This website is operated by Lily & Sofia. Throughout the site, the terms “we,” “us,” and “our” refer to Lily & Sofia.

Lily & Sofia provides this website, including all information, tools, and services available from this site, to you—the user—conditional upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”). These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Any new features or tools added to the current store will also be subject to these Terms of Service. You can review the most recent version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted by Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country of residence, or that you have obtained the necessary consent from a parent or guardian for any minor dependents using this site.

You may not use our products for any illegal or unauthorised purpose, nor may you violate any applicable laws when using our Service.

You must not transmit any worms, viruses, or malicious code. Any breach of these Terms will result in immediate termination of your access to our Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time for any reason.

You understand that your content (excluding credit card information) may be transferred unencrypted and may involve transmissions over various networks and modifications to conform to technical requirements. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service or website content without express written permission from us.

Headings used in this agreement are for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We do not guarantee that information on this site is accurate, complete, or current. The materials provided are for general information only and should not be relied upon as the sole basis for decision-making. Any reliance on such material is at your own risk.

We reserve the right to modify site content at any time without obligation to update any information. It is your responsibility to monitor changes to our website.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice.

We shall not be liable for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These may have limited quantities and are subject to our Return & Refund Policy.

We make every effort to display product colours and images as accurately as possible; however, we cannot guarantee that your device’s display will represent colours precisely.

We reserve the right to limit the sale of products or services to any person or region, to adjust quantities, or to discontinue any product at any time. All descriptions and pricing are subject to change without notice.

We do not warrant that any product, service, or information obtained from us will meet your expectations or that any website errors will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order placed with us. We may, at our discretion, limit or cancel orders per customer, household, or order, including those using the same account, payment method, or shipping address.

In such cases, we may attempt to contact you using the details provided at checkout.

You agree to provide current, complete, and accurate purchase and account information for all orders. Please promptly update your account details, including email address and payment information, to ensure successful transactions.

For more information, please review our Return & Refund Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools that we do not control or monitor.

You acknowledge that these tools are provided “as is” and “as available,” without warranties or liability. Use of any optional tools is entirely at your own risk and discretion.

Future new services or features introduced through the website will also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products, or services available through our website may include materials from third parties.

Links to third-party websites are provided for convenience. We do not control, endorse, or assume responsibility for any third-party content, websites, or services.

Please review third-party terms and policies carefully before engaging in any transactions. Any concerns regarding third-party products should be directed to the respective provider.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you submit creative ideas, suggestions, proposals, or other materials (collectively “comments”), you agree that we may use them freely without obligation to compensate or acknowledge you.

We may, but are not obligated to, monitor, edit, or remove content we deem unlawful, offensive, or otherwise objectionable.

You agree not to violate any third-party rights and not to post unlawful, defamatory, obscene, or harmful content. You are solely responsible for your comments and their accuracy.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal data through the store is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our site may contain typographical errors or inaccuracies relating to product descriptions, pricing, offers, shipping charges, or availability.

We reserve the right to correct such errors and update or cancel orders if necessary, without prior notice (including after you have placed an order).

SECTION 12 – PROHIBITED USES

You are prohibited from using the site or its content:
(a) for any unlawful purpose;
(b) to solicit or participate in unlawful acts;
(c) to violate any UK or international laws or regulations;
(d) to infringe our intellectual property rights or those of others;
(e) to harass, defame, abuse, or discriminate;
(f) to submit false or misleading information;
(g) to transmit viruses or harmful code;
(h) to collect others’ personal data;
(i) to spam, phish, crawl, or scrape;
(j) for any obscene or immoral purpose; or
(k) to interfere with the security of the website or Service.

We reserve the right to terminate access for violations of these Terms.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee uninterrupted, timely, or error-free use of the Service.

To the fullest extent permitted by law, Lily & Sofia shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the Service or any products purchased through it.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Lily & Sofia, its directors, employees, affiliates, and partners from any claims, losses, damages, or expenses arising from your breach of these Terms or any applicable laws.

SECTION 15 – SEVERABILITY

If any provision of these Terms is deemed unlawful or unenforceable, that provision shall be severed, and the remaining terms will remain in full effect.

SECTION 16 – TERMINATION

These Terms remain effective unless terminated by you or by us. You may terminate at any time by ceasing use of the website.

We may terminate or suspend your access if you fail to comply with these Terms. Upon termination, you remain responsible for any outstanding payments.

SECTION 17 – ENTIRE AGREEMENT

These Terms, together with any policies posted on our website, constitute the entire agreement between you and Lily & Sofia, superseding any prior agreements or communications.

SECTION 18 – GOVERNING LAW

These Terms of Service and any related agreements are governed by and construed in accordance with the laws of England and Wales.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms at any time on this page.

We reserve the right to update, modify, or replace any part of these Terms by posting changes on our website. Continued use of the site following updates constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

Store Name: Lily & Sofia

Address: 182–184 High St N, East Ham, London, E6 2JA, United Kingdom

Email: service@lilyandsofia.com

Phone: [To be added]

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)

We aim to respond to all customer enquiries within 1–2 working days.